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Help & FAQ

Whether you have questions about our products, services, or policies, you should find what you need.

Order

Can I modify or cancel my order?

Your order is processed by our services within 24 working hours. For any request, contact Lafont customer service , specifying your order number.

  • If you wish to make a modification (change the delivery address, provide clarification to the carrier, etc.), we will do our best to provide you with a solution. However, we will not be able to modify the quantities or references ordered.
  • If you wish to cancel your order, you will have to act quickly! If your order is still on our premises, we may cancel it and issue a refund to the payment method you used. If your order is already in the distribution circuit, you will have to wait for its receipt. If the item(s) are not suitable, you can return your order to us for a refund. As a reminder, return costs are free.

Why was my order cancelled/delayed?

  • The products for sale on the site are available while stocks last. If one (or more) ordered item is no longer available, you will be informed by e-mail as soon as possible. You will then have the choice between keeping the rest of your order or canceling it entirely. If you have already been debited, the refund of the amount concerned will be made via the payment method made no later than 14 days.
  • In the event that, for whatever reason, the debit of the sums owed by the customer proves impossible, the sale made will be immediately canceled automatically and the electronic purchase process canceled.

Where can I find my invoice?

You can find your invoice in your customer account , as well as in the order confirmation email.

What if I want to talk to someone?

We want to talk to you too! Please do not hesitate to contact us with your questions, concerns or comments. We will aim to respond to you within 48 hours. However, please note that requests sent on Friday will receive a response the following Monday, or even sooner.

Payment

Is my payment secure?

Payment data is communicated in a secure environment on the website of our payment partner Stripe. This is the only one, through its secure space, to have knowledge of your banking information. This information does not pass through the a-lafont.com site in any way.

What are the payment methods ?

By entering your credit card number and related information, you authorize Lafont – Stripe to debit the total amount including tax for your order (including delivery costs). This means that you confirm that you are the holder of the card to be charged and that the name written on it is yours. Next, you will need to provide the sixteen-digit number, the expiration date (found on the front of the card) and, optionally, the three digits of the visual security code on the back of the bank card.

What payment methods are offered?

Purchases can be paid by credit card via Stripe, simple and practical!

How do I get my invoice?

You can access your invoice in the "Orders" section of your Lafont account.

Shipping

What are the delivery costs per country?

We currently deliver to France and European Union countries. Delivery costs are applied depending on your country of delivery.

  • France: delivery is free from €50 including tax. For orders below this amount, the delivery cost is €10 including tax.
  • Germany, Belgium, Luxembourg, Netherlands: delivery is free from €420 including tax. For orders below this amount, the delivery cost is €15 including tax.
  • Austria, Denmark, Spain, Finland, Greece, Ireland, Italy, Portugal, Sweden: delivery is free from €420 including tax. For orders below this amount, the delivery cost is €24 including tax.
  • Cyprus, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia: delivery is free from €420 including tax. For orders below this amount, the delivery cost is €30 including tax.

How long does it take to receive my order?

Lafont strives to process orders as quickly as possible.

For all deliveries in France, the standard shipping time for a catalog product, without personalization, is 1 to 2 working days (excluding weekends and public holidays). Next day shipping is possible for all orders in France.

International shipping times depend on products and destination (estimate at checkout).

For personalized products, the shipping time is 2 weeks and can be extended up to 4 weeks depending on the workload of our workshops.

How do I track my package?

When a package leaves our warehouse to be shipped to the address provided when ordering, we will send you a shipping confirmation email with your package's tracking number. With this number, you will be able to follow the different stages of the transit of your package.

What happens if I am absent during delivery?

If you are not at home at the time of delivery to the address indicated, the carrier generally leaves a delivery notice. You can then collect your package at the post office or at a collection point, provided you present proof of identity, within 15 days following the date of this notice. If this period expires, the package will be returned to our warehouse and our customer service will contact you to organize a possible reshipment or, in the absence of a response, to issue a refund for the order.

What should I do if my order is incomplete?

If the items you received do not correspond to your order, please contact Lafont customer service via the contact form and specify your order number.

What should I do if my order is damaged?

It is your responsibility to check packages upon arrival and report any anomalies, visible damage or open packages. You can also refuse the package if you notice obvious signs of damage. Complaints must be sent as quickly as possible to our Lafont customer service.

Also make sure that the items received correspond to your order in nature and quality. If this is not the case, please contact our Lafont customer service.

Returns and Refunds

How to return a product ?

In accordance with articles L 121-20 et seq. of the Consumer Code, you have a period of 14 working days from delivery to change your mind without having to provide justification or pay penalties. To facilitate and speed up processing, please contact Lafont customer service before returning your items, mentioning your order number.

Products must be returned in the same condition in which they were received, in their original packaging, complete, labeled, new, unworn, unpersonalized, and unwashed. If these conditions are not respected, we will not be able to issue a refund.

We cover the return costs by the carrier Colissimo Suivi and we will provide you with the necessary label for shipping.

Once you have received the return slip, you have an additional 14 days to return the ordered product(s) to us.

How long does it take to receive the refund?

Please note that your return must first be verified and approved by our returns department. Refunds are generally processed within 7-14 days from receipt of the products. We will refund you the invoice price, using the same payment method used for your original purchase.

Is it possible to exchange a product?

Exchanges are not possible at the moment. If you want to change the size or color of one or more products in your order, you will need to return the ones you have and place a new order on our site.

Is it possible to have a product repaired?

The Repair Bonus allows you to benefit from discounts for repairing Lafont clothing at repairers certified by Refashion. Discounts, applied directly during payment, vary depending on the type of repair (e.g. holes, zippers, undone seams). For more details and to find a repairer, see the Bonus Repair page.

Personal data

Are my personal data protected?

We implement all the technical and organizational means required to ensure the security of your data every day. We fight against any risk of destruction, loss, alteration, or unauthorized disclosure of your data. Additionally, we only share your data with authorized individuals who need it to provide our services. Lafont does not sell or share your data with companies whose purpose is to prospect and send commercial messages by SMS or email without your consent. To find out more about how we use your personal data, see our privacy policy page.

How do I modify my personal data?

Data protection regulations give you specific rights which you can exercise at any time and free of charge to control how we use your data. You can consult the list of these rights on our dedicated data privacy policy page.

For your request to be taken into account, you must submit it directly to our services. We will do our best to respond quickly, but it may take up to two months if the request is technically complex or if we receive many requests at the same time.