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General conditions of sale

Article 1 - Definitions

These General Conditions of Sale (hereinafter the “CGV) are offered by the Company A. LAFONT SAS (hereinafter “LAFONT”), a simplified joint stock company (SAS) with capital of €3,235,140.00, registered in the Villefranche-Tarare Trade and Companies Register, under number 955 512 074 whose head office is located at 150 anc. route de Beaujeu – BP 90421 – 69653 Villefranche-sur-Saône Cedex

We will subsequently designate:

  • “Site”: the site https://www.a-lafont.com and all the pages.
  • “Products”: all material products, created and manufactured internally, that can be purchased on the Site.
  • “Seller”: LAFONT, legal or natural person, offering its Products on the Site.
  • “Customer”: the Internet user, individual or professional, making a purchase of Product(s) on the Site.
  • “Consumer”, in accordance with the definition of the preliminary article of the Consumer Code: “any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, artisanal or liberal activity”. The purchase of product(s) by a professional for resale is prohibited.

Internet users visiting the Site and interested in the Products and Services offered by the Seller are invited to read these General Terms and Conditions carefully, to print them and/or save them on a durable medium, before placing an order on the Site.
The Customer acknowledges having read the General Terms and Conditions and accepts them in full and without reservation.

Article 2 – Application of the General Terms and Conditions and purpose of the Site

The Seller reserves the right to modify the General Terms and Conditions at any time by publishing a new version of them on the Site. The General Terms and Conditions applicable to the Customer are those in force on the day of their order on the Site.
Legal information concerning the host and publisher of the Site, the collection and processing of personal data and the conditions of use of the Site are provided in the general conditions of use and the legal notices of this Site.
This Site offers the online sale of products. The Site is freely accessible to all Customers. The acquisition of a Product or Service implies acceptance, by the Customer, of the entirety of these General Terms and Conditions, who at the same time acknowledges having read them fully. This acceptance may consist for example, for the Customer, of checking the box corresponding to the sentence of acceptance of these General Terms and Conditions, having for example the words “I have read and I accept all of the general conditions of the Site”. Checking this box will be deemed to have the same value as a handwritten signature from the Customer.
Acceptance of these General Terms and Conditions presupposes on the part of the Customers that they have the necessary legal capacity for this. If the Client is a minor or does not have this legal capacity, he declares that he has the authorization of a guardian, a curator or his legal representative.
The Customer recognizes the evidentiary value of the Seller's automatic recording systems and, unless he provides proof to the contrary, he waives the right to contest them in the event of a dispute.

Article 3 – Consumer information

In accordance with articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of our products sold electronically are available on the Site.
In addition, the customer receives the information provided for in articles L 121-18 and L 121-19 of the Consumer Code, before and after the conclusion of the sale and in particular by these General Terms and Conditions of which he declares to have read before validation of his order and to which he has access from the Site.
The photos of the items for sale on the Site have no contractual value and may vary slightly from the items themselves. The photos on the Site are the exclusive property of LAFONT, they cannot be used without its prior written authorization.

Article 4 – Price and conditions of validity

The prices of the products sold on the Site are indicated by item and reference and are inclusive of all taxes (TTC) excluding delivery costs. A price increase may be applied for export (outside France).
At the time of validation of the order, the price to be paid by the Customer means the all-inclusive price, i.e. the sum of the price including tax of the items which make up the order plus delivery costs. The telecommunications costs inherent in access to the site remain the responsibility of the Customer.
The conditions of validity of our product and price offers are determined by updating the site when our collections or promotions are released and remain applicable as long as they remain accessible by us.
The products for sale on the Site are available while stocks last. If one or more ordered items are no longer available, the customer will be informed by e-mail as soon as possible. The Customer will then have the choice between keeping the remainder of their order or canceling it in full. If the Customer has been debited, the reimbursement of the amount concerned will be made via the payment method made no later than 30 days.

Article 5 – Method of subscribing to orders and description of the purchasing process

Any order will only be taken into consideration after payment has been accepted. LAFONT undertakes to honor orders received within the limits of available stocks and in the event of unavailability to inform the customer by any means at their convenience; the customer can then cancel his order and be reimbursed, if applicable, the sums already paid. LAFONT reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. Steps to closing the sale:

  1. Log in to www.a-lafont.com
  2. Select the desired item(s)
  3. Open a customer account or log in to your customer account by filling in the requested fields
  4. Check the elements of your order, identify and correct any errors made during entry.
  5. Validate the order, the total price and the all-inclusive price, by clicking on the validation button of your order to pay
  6. Follow the payment instructions from our partner Stripe's electronic payment server to pay for your order by credit card. Your bank account is debited for the all-inclusive price including the total price of the items shipped and the delivery costs.
  7. An acknowledgment of receipt confirming your order is sent to you by email by the sender LAFONT
  8. A shipping confirmation of your order is sent to you by email by the sender LAFONT
  9. Your order is delivered to you under the conditions of article 8 to the delivery address that you indicated when placing your order.

When establishing the account opening form, communicating his personal data, his bank card number and the confidential data relating thereto and validating the order, the Customer undertakes to respect of these contractual conditions in application of article 1316-1 of the civil code. LAFONT may refuse to honor any order that is abnormal or abusive.

Article 6 – Payment terms

Payment for the Customer's purchases is made by credit card via Stripe.
In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the commitment to pay, given by means of a payment card, is irrevocable. By providing his bank card number and the aforementioned information, the customer authorizes the company Lafont – Stripe to debit his credit card for the total amount including tax of his order (delivery costs included).
To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name appearing on this bank card to be debited is indeed his own then communicates in a secure environment the sixteen-digit number and the expiration date , appearing on the front of their bank card, as well as, where applicable, the numbers of the visual cryptogram appearing on the back of their bank card.
Stripe is the only one, through its secure spaces, to have knowledge of the Customer's banking information. This information does not pass through the Site in any way.
Please note that the customer has a period of 70 days which can go up to 120 days depending on the banks to object to the use of their bank card, in the event of loss, theft or fraudulent use in application of Article L 132-6 of the Monetary and Financial Code.
In the event that, for whatever reason, the debit of sums owed by the customer proves impossible, the sale made will be immediately automatically canceled and the electronic purchase process canceled.

Article 7 – Shipping and delivery

Delivery is made to the delivery address indicated by the Customer.
The Customer is responsible at all times for the information concerning him that he provides on the site (name, first name, postal and electronic address in particular). The Seller cannot be held responsible for a defect or delay in delivery of the product due to an error by the customer when providing this information.
The deadlines indicated are indicative and non-binding, corresponding to the average processing and delivery times. For all deliveries in France, the standard shipping time for a catalog product, without personalization, is 1 to 2 working days (excluding weekends and public holidays). International shipping times depend on products and destination (estimate at checkout). For personalized products, this deadline can be extended up to 15 working days.
The Seller cannot be held responsible for the consequences due to a delivery delay not due to its fault, or due to force majeure.
The Customer can request that the ordered items be delivered to their home, to their office, to a third party, to their vacation spot, etc. He also has the option of having the items delivered to one of the natural persons of his choice.
In the event of absence during delivery to the address indicated by the customer, a delivery notice is normally left by the carrier: the customer can then collect his package from the post office or a collection point equipped with a identity document within 15 days following the date of filing of this notice. After this period, the package will be returned to the Seller. The Seller's Customer Service will then contact the Customer for a possible reshipment or, without a response from the Customer, a refund of the order.
When a package leaves the Seller's storage space to be sent to the address indicated by the Customer when ordering, the latter is informed by email from the Site of a shipping confirmation on which is indicated the tracking number of your package.
In any case, delivery of our products on time can only occur if our buyers are up to date with their obligations to us.
It is up to the Customer to check shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious traces of damage. deterioration. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 working days, not including public holidays, following delivery of the products, a copy will be immediately sent to the Seller. Failure to file a complaint within said time limits will extinguish any action against the carrier in accordance with the provisions of Article L 133-3 of the Commercial Code.
The Customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered do not conform in nature or quality to the specifications indicated in the delivery note, the Customer must inform the Seller's Customer Service by e-mail and return the items to the address and under the conditions provided for in article 8.

Article 8 – Return policy

In accordance with articles L 121-20 et seq. of the Consumer Code, the Customer benefits from a reflection period of fourteen (14) working days from delivery to reconsider their decision and return the item(s). ordered without having to provide reasons or pay penalties. Return costs are the responsibility of the Seller.
Before returning any product and to improve its processing and speed, please send us a request via the returns and refunds form , specifying your order number.
In all cases, the item(s) must be returned in their original packaging, complete, labeled, new, unworn, unpersonalized, unwashed and accompanied by the order number, to the following address:
Online store service
150 Old Route de Beaujeu
69400 Gleizé

The Customer undertakes to return the goods to the Seller no later than fourteen (14) days following their request for withdrawal, by the carrier Colissimo Suivi.
Returned items that do not meet the conditions listed above (return in their original packaging, complete, labeled, new, unworn, unpersonalized, unwashed above) or which are damaged, damaged, deteriorated or soiled by the Customer will not be reimbursed.
Once the goods have been received, checked and accepted by our services, the reimbursement of the returned items at the invoiced price will be made using the same means of payment as the one you used for the initial transaction, as soon as possible and at most late within fourteen (14) days following receipt by the Seller of the returned items.
For any other information, complaint or question relating to the mail order conditions published by the Seller or to the items themselves, the customer must contact the Seller's Customer Service via the contact form .

Article 9 – Guarantee and liability

The liability of the company A. LAFONT cannot be engaged:

  • In the event of failure to fulfill contractual obligations due to a fortuitous event or a case of force majeure;
  • In the event of non-substantial differences between the photos, texts and illustrations of the articles on our site and the articles ordered. All Products benefit from the legal regime of the guarantee of conformity provided for in Articles L. 211-4 et seq. of the Consumer Code, as well as the guarantee against hidden defects in Articles 1641 et seq. of the Civil Code, provided that the use has been normal and the maintenance advice has been followed.

Article L211-5 of the Consumer Code: the Seller is required to deliver goods that comply with the contract and is responsible for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging. To comply with the contract, the property must:

  1. Be suitable for the use usually expected of similar goods and, where applicable:
    • correspond to the description given by the Seller and possess the qualities that the latter presented to the Customer in the form of a sample or model;
    • present the qualities that a Customer can legitimately expect in view of the public declarations made by the Seller, by the producer or by its representative, in particular in advertising or labeling;
  2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-12 of the Consumer Code: action resulting from lack of conformity is prescribed two years from delivery of the good. Article 1641 of the Civil Code The Seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the Customer would not have acquired it. , or would have given only a lower price, if he had known them. Article 1648 paragraph 1 of the Civil Code: action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. The Seller cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, such as interruption of service or the presence of computer viruses.

Article 10 – Information technology and freedoms

The information collected by the LAFONT Company during an order from the Customer is necessary for the management of the transaction and for this purpose may be communicated in whole or in part to the LAFONT Company's service providers involved in the execution of the order. . The Customer is informed that these same personal data may also be collected by an organization responsible for analyzing orders and combating bank card fraud. In accordance with the Data Protection Act No. 78-17 of January 6, 1978, the Customer has the right to access, rectify, oppose and delete data concerning him or her.
The Customer may delete information concerning him which is no longer relevant, by making a written request to the company LAFONT.
Depending on the choices made when creating or consulting their accounts on the Internet, Customers will be likely to choose whether they wish to receive offers from the LAFONT brand.
If a customer no longer wishes to receive these offers, they can request this at any time by clicking on the unsubscribe link at the bottom of the newsletter.

Applicable law: any order automatically implies the Customer's acceptance of the General Terms and Conditions. These General Terms and Conditions are governed by French law. In the event of a dispute, only the French Courts will have sole jurisdiction. In the event of a difficulty or complaint regarding an order, the Customer can contact Customer Service to find an amicable solution.
Intellectual property rights : the LAFONT brand, illustrations, logos and slogans, designs and models appearing on the Site are and will remain the exclusive property of the LAFONT company. Any total or partial reproduction, without the express prior consent of the company LAFONT, is strictly prohibited in application of articles L 335-2 and L 335-3 of the intellectual property code and constitutes an infringement and an offense.

Article 11 – Environment

LAFONT is registered under UDI FR218702_11LJTJ issued by ADEME and communicated by ReFashion. This number guarantees that LAFONT is registered in the register of the eco-organization and up to date with its eco contributions, as required by law. This IDU is used to facilitate monitoring and control of compliance with REP (Extended Producer Responsibility) textile, footwear and household linen obligations.