FAQ

My order

Your order is processed by our services within 24 hours. For any request, contact us via the contact form , heading "Order", by specifying your order number.

  • If you wish to make a modification (modify the delivery address, bring a precision to the carrier...), we will do our best to bring you a solution. However, we will not be able to modify the quantities or the references ordered.
  • If you want to cancel your order, you'll have to be quick! If your order is still on our premises, we will be able to cancel it and proceed with the refund to the payment method you used. If your order is already in the distribution circuit, you will have to wait for its reception. We will then proceed to a return (at our expense).

  • Our site a-lafont.com displays the stocks of our warehouse almost in real time. The products on sale on the site are available within the limits of available stocks. If one (or more) ordered article is no longer available, you will be informed by e-mail as soon as possible. You will then have the choice of keeping the rest of your order or cancelling it entirely. If you have already been debited, the refund of the amount concerned will be made via the payment method used within 30 days.
  • In the event that, for any reason whatsoever, the debit of sums due by the customer proves to be impossible, the sale made will be immediately cancelled by operation of law and the electronic purchase process cancelled.

In the event that the items delivered do not comply with the order, please contact Lafont's Customer Service via the contact form , under the heading "Order", specifying your order number.

  • It is your responsibility to check shipments upon arrival and to make any reservations and claims that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious traces of deterioration. The said reservations and claims must be addressed to the carrier by registered letter with acknowledgement of receipt within 3 working days, not including public holidays, following the delivery of the products, a copy will be sent to us immediately. Failure to file a claim within the said time limits shall extinguish any action against the carrier. It is your responsibility to ensure that the items that have been delivered match your order.
  • In the event that the delivered items do not conform in nature or quality to the specifications indicated on the delivery slip, please inform Lafont Customer Service at contact form, section "Order", specifying your order number, in order to return the items to the address and under the conditions provided and stated in the "Returns and Refunds" section.

Payment

The payment data are communicated in a secure environment on the site of our payment partner Paypal. This one is the only one, through its secured space, to have knowledge of your banking information. This information is not transmitted in any way to the a-lafont.com site.

By communicating his credit card number and relative information, the customer authorizes LAFONT - PAYPAL to debit his credit card for the total amount including VAT of his order (including shipping costs). For this purpose, you confirm that you are the holder of the bank card to be debited and that the name on the bank card to be debited is yours. You will then be asked to communicate in a secure environment on the site of our payment partner Paypal, the sixteen-digit number and the expiration date, appearing on the front of the bank card, as well as, if necessary, the numbers of the visual cryptogram appearing on the back of the bank card.

The payment of the Customer's purchases is made via Paypal, by bank transfer, or by credit card via Paypal (it is not necessary to have a Paypal account). You also have the possibility to pay in 4 times via Paypal.

You can access your invoice from the "Orders" section of your
customer account
Lafont.

Shipping and delivery

When a parcel leaves our storage space to be sent to the address indicated at the time of the order, you are informed by e-mail by the Site of a confirmation of forwarding on which is indicated the tracking number of your parcel. Thanks to this number, you will be able to follow the different stages of transit of your package.

Shipping costs are applied according to your country of delivery.

  • France: delivery is free for a basket of 50€ or more. In the case of a basket lower than this amount, the delivery is at the price of 10€.
  • Germany, Belgium, Luxembourg, Netherlands: delivery is free for a basket of 350€ or more. In the case of a basket lower than this amount, the delivery is at the price of 18€.
  • Austria, Denmark, Spain, Finland, Greece, Ireland, Italy, Portugal, Sweden: delivery is free for a basket of 350€ or more. In the case of a basket lower than this amount, the delivery is at the price of 24€.
  • Cyprus, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia: delivery is free for a basket of 360€ or more. In the case of a basket lower than this amount, the delivery is at the price of 30€.

The times indicated are indicative and without obligation, corresponding to the average processing and delivery times. Lafont makes every effort to ensure that orders are shipped as quickly as possible. Web orders are usually prepared within 2 business days. This period can be increased by 15 working days in the case of personalized products.

  • You can manage your delivery and billing addresses from the "Billing Address" section of your
    customer account
    Lafont.
  • Please note that these modifications will not be taken into account for an order in progress. If you wish to make an address modification on a current order, please contact us quickly via the
    contact form
    section "Order", specifying your order number.

In case of absence during a delivery at the address indicated by the customer, a notice of passage is normally deposited by the carrier: the customer can then withdraw his parcel at the post office or a point of withdrawal provided with an identity document within 15 days following the date of the deposit of this notice. After this period, the package will be returned to our warehouses and the Customer Service will then contact you for a possible reshipment or, without response from you, a refund of the order.

Returns and refunds

In accordance with Articles L 121-20 and following of the Consumer Code, you have a cooling-off period of 14 working days from delivery to reconsider your decision and return the item(s) ordered without having to justify your reasons or pay penalties. We will pay the return shipping costs. Before any return of product and to improve the treatment and the speed of this one, thank you to make us the request via the
contact form
section "Order", specifying your order number.

The items must be returned within 14 days of the withdrawal request, by the carrier Colissimo Suivi, for which we will provide you with the necessary label for the shipment (the return costs are at Lafont's charge). The item(s) must be returned in their original packaging, complete, labeled, new, unworn, not personalized, not washed and accompanied by the order number, to the following address

LAFONT
Online store service
150 Ancienne Route de Beaujeu
69400 Gleizé

The refund is possible after returning the items received according to the stated terms. Once the goods have been received, inspected, and accepted by our services, the refund of the returned items at the invoiced price will be made using the same payment method that you used for the initial transaction.

Refunds will be made as soon as possible and no later than 14 days after receipt of the returned items.

Exchanges are not allowed but we do accept refunds. Thank you for sending us a request via the
contact form
section "Order", specifying your order number. We will send you a Colissimo return slip to make your return. If you wish to change the size or color of one or more items in your order, you will have to place a new order on our site.

My account

Forgot your password? You can reset it by clicking on "Forgot your password?" from the login page of our site.

We implement all the technical and organizational means required to guarantee the security of your data on a daily basis and, in particular, to fight against any risk of destruction, loss, alteration, or disclosure of your data that would not be authorized. Furthermore, we will only share your data with those persons who are authorized to use it to implement our services. At no time does Lafont transfer or share your data with companies whose purpose is to acquire prospects and send commercial solicitations by SMS or e-mail without your consent. You can find more information about the use of your personal data on our page
privacy policy
.

The applicable data protection regulations give you specific rights that you can exercise, at any time and free of charge, to control the use we make of your data. You can find a list of these on our page dedicated to our
data privacy policy.

For a request to be taken into account, it is imperative that it is made directly by you to our services. We will respond to your request as soon as possible, within two months of receipt, if the request is technically complex or if we receive many requests at the same time.

You can modify your personal information from the
My account
of the Lafont website.

If you do not have an account and wish to create one, go to the "
My account
"page of our website, then in the "Registration" section, enter your e-mail address and a password.

Size guide

Find the perfect size with our
women's size guide

Find the perfect size with our
men's sizing guide
.

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