Your order is processed by our services within 24 hours. For any request, contact us via the contact form, by specifying your order number.
In the event that the items delivered do not comply with the order, please contact Lafont’s Customer Service via the contact form, specifying your order number.
The payment data are communicated in a secure environment on the site of our payment partner Paypal. This one is the only one, through its secured space, to have knowledge of your banking information. This information is not transmitted in any way to the a-lafont.com site.
By communicating his credit card number and relative information, the customer authorizes LAFONT – PAYPAL to debit his credit card for the total amount including VAT of his order (including shipping costs). For this purpose, you confirm that you are the holder of the bank card to be debited and that the name on the bank card to be debited is yours. You will then be asked to communicate in a secure environment on the site of our payment partner Paypal, the sixteen-digit number and the expiration date, appearing on the front of the bank card, as well as, if necessary, the numbers of the visual cryptogram appearing on the back of the bank card.
The payment of the Customer’s purchases is made via Paypal, by bank transfer, or by credit card via Paypal (it is not necessary to have a Paypal account). You also have the possibility to pay in 4 times via Paypal.
You can access your invoice from the “Orders” section of your customer account Lafont.
When a parcel leaves our storage space to be sent to the address indicated at the time of the order, you are informed by e-mail by the Site of a confirmation of forwarding on which is indicated the tracking number of your parcel. Thanks to this number, you will be able to follow the different stages of transit of your package.
Shipping costs are applied according to your country of delivery.
The times indicated are indicative and without obligation, corresponding to the average processing and delivery times. Lafont makes every effort to ensure that orders are shipped as quickly as possible. Web orders are usually prepared within 2 business days. This period can be increased by 15 working days in the case of personalized products.
In case of absence during a delivery at the address indicated by the customer, a notice of passage is normally deposited by the carrier: the customer can then withdraw his parcel at the post office or a point of withdrawal provided with an identity document within 15 days following the date of the deposit of this notice. After this period, the package will be returned to our warehouses and the Customer Service will then contact you for a possible reshipment or, without response from you, a refund of the order.
In accordance with Articles L 121-20 and following of the Consumer Code, you have a cooling-off period of 14 working days from delivery to reconsider your decision and return the item(s) ordered without having to justify your reasons or pay penalties. We will pay the return shipping costs. The item(s) must be returned in their original packaging, complete, labelled, new, unworn, non-personalised and unwashed. Any returns that do not comply with the above conditions will not be reimbursed. Before any return of product and to improve the treatment and the speed of this one, thank you to make us the request via the contact form, specifying your order number.
The items must be returned within 14 days of the withdrawal request, by the carrier Colissimo Suivi, for which we will provide you with the necessary label for the shipment (the return costs are at Lafont’s charge). The item(s) must be returned in their original packaging, complete, labeled, new, unworn, not personalized, not washed and accompanied by the order number, to the following address
LAFONT
Online store service
150 Ancienne Route de Beaujeu
69400 Gleizé
The refund is possible after returning the items received according to the stated terms. Once the goods have been received, inspected, and accepted by our services, the refund of the returned items at the invoiced price will be made using the same payment method that you used for the initial transaction.
Refunds will be made as soon as possible and no later than 14 days after receipt of the returned items.
Exchanges are not allowed but we do accept refunds. Thank you for sending us a request via the contact form section “Order”, specifying your order number. We will send you a Colissimo return slip to make your return. If you wish to change the size or color of one or more items in your order, you will have to place a new order on our site.
Forgot your password? You can reset it by clicking on “Forgot your password?” from the login page of our site.
We implement all the technical and organizational means required to guarantee the security of your data on a daily basis and, in particular, to fight against any risk of destruction, loss, alteration, or disclosure of your data that would not be authorized. Furthermore, we will only share your data with those persons who are authorized to use it to implement our services. At no time does Lafont transfer or share your data with companies whose purpose is to acquire prospects and send commercial solicitations by SMS or e-mail without your consent. You can find more information about the use of your personal data on our page privacy policy.
The applicable data protection regulations give you specific rights that you can exercise, at any time and free of charge, to control the use we make of your data. You can find a list of these on our page dedicated to our
data privacy policy.
For a request to be taken into account, it is imperative that it is made directly by you to our services. We will respond to your request as soon as possible, within two months of receipt, if the request is technically complex or if we receive many requests at the same time.
You can modify your personal information from the My account of the Lafont website.
If you do not have an account and wish to create one, go to the “My account” page of our website, then in the “Registration” section, enter your e-mail address and a password.
Find the perfect size with our women’s size guide
Find the perfect size with our men’s sizing guide.
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Privacy policy – Terms and conditions – Legal information – Privacy & Cookies Policy – Lafont, a Cepovett Group brand
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